Choosing your wedding stationery is an exciting part of wedding planning, and your save the dates or invitations will give your guests an initial insight to your special day. In order to give you peace of mind over all the details we have prepared this list of questions that aim to clarify the finer details and common queries surrounding the whole process.

Please read through all our frequently asked questions and if you don’t find the answer to your question here ( or in the terms and conditions ) then please don’t hesitate to contact us directly.

Collections

Is there a minimum order?

Yes, for personalised digitally printed items there is a minimum order of 25 for each item.
For gold foil items the minimum order is 30.


I would like the wording to be changed to a more/less formal format, can this be done?

Yes, we are happy to change wording, free of charge.
If however, you require a font or design change, again this can be done but will incur a small design fee, based on how many changes you require.


I love a particular collection but I’m wondering if the colours can be changed?

Yes, we are happy to make colour changes to any of our collections, free of charge.


Does each invitation come with an envelope?

Yes, each invitation and save the date are supplied with an envelope. We have 2 choices of envelopes, brown kraft or white laid, we will ask you your preference upon your order.


Does each RSVP come with an envelope?

No, our RSVP’s are designed to be used like a postcard, so all your guest needs to do is fill in the details, place a stamp in the right hand corner and pop it in the post.


Are envelope liners supplied with the envelopes?

Although some envelopes are photographed with liners, these are not included with each order. However, we are happy to provide a free DIY template for you to print your own liners, these are available upon request.


What colour card do you use?

We have 2 types of standard card one is an ever so slightly off white 320gsm card which is FSC certified and the other is 300gsm brown kraft card, which again is FSC certified.
Vary rarely there may be occasions due to stock or merchant issues that we may have to use a different card stock for a particular order, however we will always endeavour to use a card that is closest to our standard card in terms of colour and weight and being environmentally friendly.


Ordering

How long will it be until I receive my PDF proof?

Once payment had been received we aim to provide you with your PDF proof within 3-5 working days.


How do I make payment?

We accept 2 methods of payment – BACS (bank transfer) or Paypal, we will request your preference upon initial contact.


How long before getting married should I order my stationery?

The ordering process from start to finish usually takes between 21-28 days. Therefore we advise you order your invitations 4/6 months before your big day. This will ensure you have enough time to confirm guest numbers if you then wish to order 2nd phase products from us (name tags, table plan etc).


How many invitations should I order?

Remember to add up your invitations per couple/family, rather than per guest. We also always advise ordering at least 5 extra invitations, as this will allow for any mistakes or if you need to invite other guests at the last minute.


Delivery & Returns

Can I get a refund after my items have been sent to print?

For personalised items, unfortunately not. All items are specifically designed and personalised for you. It is your responsibility to check the design proof for the layout, information, wording and spelling.
However rest assured, that we will not go to print until we have had your approval that you are 100% happy, changes can be made at the proofing stage.
For non personalised items such as our ready to write invitations or save the dates, we do offer a refund policy, which is items need to be returned in their original form and within 7 days of receipt. Once we receive the items we will request your details so a refund can be issued. Unfortunately we cannot cover the delivery costs of returns.


How much is delivery?

Delivery is free for all orders over £50
For orders under £50 delivery to mainland UK is £2.95
We do deliver to outside of the UK – please contact us for a delivery price.


How will my items be sent and what if they are damaged?

We use royal mail 2nd class delivery service for orders that are under 2kg and collect plus courier service if over 2kg.
We check all our orders prior to sending them and they are sent in protective packaging. Any items that are damaged should be reported immediately to us on receipt. We will do our utmost to resolve any issues swiftly and positively.


I’m not happy about something

We pride ourselves in offering high quality products, with a first class customer service, however, if there is anything that you are not happy with your order, please don’t hesitate to get in touch and we will always do our upmost to resolve any issues, we do not want any of our customers to be left feeling unhappy.


Samples

Can I order a digitally printed sample?

You certainly can, for our digital collections we offer to send up to 3 x non personalised sample invitations free of charge.
All samples are non personalised, with generic details with the aim being to provide you an insight to the design, colours and card quality.
Please do get in touch with your requested collections, along with a delivery address and these will usually be dispatched with 1-2 working days.


Can I order a sample from the gold foil collections?

Yes, however for our gold foil samples there is a small charge of £5.00 per non personalised invitation.


Can I get a sample of the whole collection?

The sample service is to allow you to check the quality of the print and paper so we are unable to send the whole collection as part of this service. If you have a specific item you wish to see from the collection, mention it in and we will always do our best to get that to you – but it depends on what we have in stock at the time.


My final order is a slightly different shade of colour to my initial sample?

Due to the nature of digital printing, there may sometimes be very slight inconsistencies with colour – especially when batches are printed at different times.