FAQs

Yes, for personalised digitally printed items there is a minimum order of 30 for each item (excluding table names/numbers/menus and signage).
For hot foil items the minimum order is 40.

Yes, we are happy to change wording, free of charge.
If however, you require a font or design change, again this can be done but will incur a small design fee, based on how many changes you require.

Yes, we are happy to make colour changes to any of our collections, free of charge. The majority of our backgrounds (except when the stationery is white) are printed rather than using coloured card, so colours are easily changed/matched.

Yes, each invitation and save the date are supplied with an envelope. We have three choices of envelopes – off-white, black or brown kraft. We will confirm your preference upon your order.

No, our RSVP’s are either designed to be used like a postcard, so all your guest needs to do is fill in the details, place a stamp in the right hand corner and pop it in the post or to include a phone number, email or wedding website address for your guests to reply to.
However, if you would prefer a RSVP with an envelope, please do get in touch and we can quote separately for this.

Although some envelopes are photographed with liners, these are not included with each order. However, we are happy to provide a free DIY template for you to print your own liners, which are available upon request.

For our digitally printed collections our standard card is an ever so slightly off white 320gsm card which is FSC certified. For gold foil items we usually use a luxury GF Smith colorplan card stock, in either 350gsm or 540gsm.

Vary rarely, there may be occasions (due to stock or merchant issues) that we may have to use a different card stock for a particular order. However we will always endeavour to use a card that is closest to our standard card in terms of colour, weight and being environmentally friendly.

We accept two methods of payment – BACS (bank transfer) or Paypal. We will request your preference upon initial contact.

Current turnaround times, from order to dispatch are 4-5 weeks. We advise you order your invitations four to six months before your big day. This will ensure you have enough time to confirm guest numbers if you then wish to order 2nd phase products from us (name tags, table plan etc).

We advise for on the day stationery orders to be placed at least 6 weeks before your big day.

Once payment had been received, we aim to provide you with your PDF proof within five to seven working days.

Remember to add up your invitations per couple/family, rather than per guest. We also always advise ordering at least five extra invitations, as this will allow for any mistakes or if you need to invite other guests at the last minute.

We aim to respond to all communications, whether that be via a contact form or email, within 48 working hours.  Our working hours are 9am – 5pm Monday to Friday.

For personalised items, unfortunately not. All items are specifically designed and personalised for you. It is your responsibility to check the design proof for the layout, information, wording and spelling.

However rest assured, that we will not go to print until we have had your approval that you are 100% happy, changes can be made at the proofing stage.

For non-personalised items, we do offer a refund policy, which is that items must be returned in their original form and within seven days of receipt. Once we receive the items we will request your details so that a refund can be issued. Unfortunately we cannot cover the delivery costs of returns.

Yes – please get in touch for a quote. On some occasions, customers will be liable for import tax.

UK addresses – Delivery is £10. We use UPS 1-2 business day fully tracked delivery service.

If you require a next day delivery service please contact us for a price.

We do deliver to outside of the UK – please contact us for a delivery price.

We use UPS 1-2 business day delivery service for all UK orders. This is a fully tracked service and we will send tracking details once your order has been dispatched.
The cost is £10.

If you require a next day or an international delivery service please enquire for a price.

We pride ourselves in offering high quality products, with a first class customer service. However, if there is anything that you are not happy with your order, please don’t hesitate to get in touch and we will always do our utmost to resolve any issues – we do not want any of our customers to be left feeling unhappy.

We pride ourselves in offering high quality products, with a first class customer service, however, if there is anything that you are not happy with your order, please don’t hesitate to get in touch and we will always do our upmost to resolve any issues, we do not want any of our customers to be left feeling unhappy.

You certainly can, we offer to send up to three non-personalised sample invitations free of charge.
All samples are non-personalised using generic details, with the aim to provide you an insight of the design, colours and card quality.

Please do get in touch with your requested collections, along with a delivery address and these will usually be dispatched within one to two working days.

We also sell sample packs via the shop

You certainly can, we offer to send up to three non-personalised sample invitations free of charge.
All samples are non-personalised using generic details, with the aim to provide you an insight of the design, colours and card quality.

Please do get in touch with your requested collections, along with a delivery address and these will usually be dispatched within one to two working days.

We also sell sample packs via the shop

The free sample service is to allow you to check the quality of the print and paper so we are unable to send the whole collection as part of this service. You can purchase whole invitation suite sample packs via the shop.

We unfortunately do not offer samples of ‘on the day’ stationery items.