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Ts & Cs

Just the formal bits that consist of website usage, order, payment and delivery. If you have any queuestions regarding this section, please feel free to get in touch at [email protected]

Website Usage

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PaperGrace’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. Should you have any queries about these terms & conditions, or any other aspect of this website then please contact us directly using the contact form provided.

The term ‘PaperGrace’ or ‘PaperGraceUK’ or ‘us’ or ‘we’ or I refers to the owner of the website.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. How we use cookies is detailed in our privacy and cookie page.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  1. Full payment must be received before any proofs or products can be dispatched. Receipt of payment, & our subsequent acceptance will be confirmed by email to the address you must provide us with. This represents a legally binding contract between us.

Accuracy of Contents:

  1. We take extra care to ensure that the details, such as price and the stock used, on this website are correct & up to date. Should an error be found then we will contact you via email immediately. No goods will be dispatched until you have confirmed whether you wish to continue with the order.
  2. Due to the nature of digital printing, there may sometimes be very slight inconsistencies with colour – especially when batches are printed at different times.
  3. Due to the manila brown fleck envelopes being 100% recycled, there may sometimes be very slight inconsistencies with colour.
  4. All prices shown are inclusive of VAT.
  5. We use quality images to achieve the best accuracy possible, however please be aware that different monitors can show varying colours.
  6. Although some envelopes are photographed with liners, these are not included with each order. However, we are happy to provide a free DIY template for you to print your own liners, these are available upon request.


  1. Orders made through the website form an initial pre-order and prices stated are to be considered an estimate. Orders will be confirmed by us and the final quote will be made following this later contact. The contract to deliver the product will be accepted on receipt of payment.


  1. Your stationery will be sent to you as digital PDF proofs, changes can be made at this stage, if required. It is the customer’s responsibly to check that all details are correct.
  2. After a proof has been approved and sent to print, we cannot be held responsible for any wording, spelling or information errors.


  1. Orders are usually dispatched within 4 weeks from approval of the design.
  2. UK orders will be sent via UPS 1-2 business day delivery service, which is £10. This a fully tracked service and you will receive an email with tracking details once your order once has been dispatched.
  3. For deliveries to Europe and international destinations, customers may be responsible for paying import taxes and duties on certain occasions. We advise checking the amounts applicable in your country online before placing an order.


  1. If your product is received damaged in the post, please notify us immediately and retain the product and packing and we will advise on the appropriate course of action.

Returns & Cancellation Policy:

  1. Personalised goods cannot be returned and are an exception to the Distance Selling Directive (EU Law). As the majority of your order will contain personalisation and/or customisation if you wish to cancel your order you must notify us immediately. Depending on the stage of the design process will unlikely be able to offer you a full refund but will do our best to refund you with appropriate compensation to us for any time or materials used.
  2. Non personalised items can be returned within 7 days of receipt with full reimbursement except for postage and packaging but must be returned in the original or suitable packaging so as to avoid damage and sent special delivery.